Provide L1 network support for voice and mobile services, monitor and investigate fraud events, implement improvements in fraud prevention services, and communicate with customers and suppliers worldwide.
Responsibilities
Provide L1 network support activities for voice and mobile services 24x7
Ensure re‑active repair activities with customers, suppliers and third parties worldwide
Monitor and investigate fraud events generated by internal tools to identify root cause and take decisions and resolution measures
Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
Communicate with customers, suppliers to guarantee customer complaints resolution with SLA respect
Requirements
Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
Provide L1 network support for voice and mobile services, monitor fraud events, and implement improvements in fraud prevention services for BICS clients.
Responsibilities
Provide L1 network support activities for voice and mobile services 24x7
Ensure re‑active repair activities with customers, suppliers and third parties worldwide
Monitor and investigate fraud events generated by internal tools to identify root cause and take resolution measures
Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
Communicate with customers and suppliers to guarantee customer complaints resolution with SLA respect
Requirements
Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
Provide L1 network support for voice and mobile services, monitor fraud events, and implement improvements in fraud prevention services for BICS customers.
Responsibilities
Provide L1 network support activities for voice and mobile services 24x7
Ensure re‑active repair activities with customers, suppliers and third parties worldwide
Monitor and investigate fraud events generated by internal tools to identify root cause and take decisions
Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
Communicate with customers, suppliers to guarantee customer complaints resolution with SLA respect
Requirements
Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
Service Desk Engineer focused on fraud prevention and telecom support for BICS, global communication networks.
Responsibilities
Provide L1 network support activities for voice and mobile services 24x7
Ensure re-active repair activities with customers, suppliers and third parties worldwide
Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect
Requirements
Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
Nice to have: Knowledge of the fraud prevention domain
Provide L1 network support for voice and mobile services, monitor and investigate fraud events, and implement improvements in fraud prevention services for BICS customers.
Responsibilities
Provide L1 network support activities for voice and mobile services 24x7
Ensure re‑active repair activities with customers, suppliers and third parties worldwide
Monitor and investigate fraud events generated by internal tools to identify root cause and take resolution measures
Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
Communicate with customers, suppliers to guarantee customer complaints resolution with SLA respect
Requirements
Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
Nice to have: Knowledge of the fraud prevention domain and the wholesale telecom business
The Merchant Risk Analyst & Underwriting Manager role is responsible for managing complex merchant risk assessments and ensuring robust risk management practices across multiple payment channels. This includes leading Enhanced Due Diligence (EDD) and assessing high-risk merchants.
Locations (2)
Singapore, Singapore
Shah Alam, Selangor, Malaysia
Responsibilities
Evaluate and underwrite new and existing merchant applications, including high-risk industries and complex business models
Conduct Enhanced Due Diligence (EDD) and assess risks across business model, MCC, transaction flow, and geography
Make approval, conditional approval, or rejection decisions based on risk assessment and business considerations
Assess exposure risk with clear understanding of financial impact, liability implications, and impact to merchant performance
Perform ongoing risk assessments and detailed reviews of merchant portfolio to identify high-risk behaviours