Strategic field leader responsible for protecting and elevating the QDOBA brand while driving sustainable performance across assigned franchise restaurants.
Compensation
Pay Range: $85,500 - $100,500
Responsibilities
Protects the integrity of the QDOBA brand by ensuring consistent execution of all brand standards, procedures, systems, and operating processes.
Conducts structured operational evaluations and market visits; provides clear, written feedback and actionable improvement plans tied to performance outcomes.
Ensures excellence in Hospitality, Culinary execution, cleanliness, food safety, accuracy, and speed of service.
Drives Off-Premise performance including digital ordering, delivery execution, and catering readiness.
Serves as the primary liaison between QDOBA and franchisees, owning the relationship and connecting franchisees with the appropriate brand resources and subject matter experts.
Requirements
Bachelor’s degree or equivalent experience required; business or hospitality-related field preferred.
The hourly pay range for this job is $21.68 - $31.40. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.
Responsibilities
Communicate the Blue Nile difference, instilling trust and confidence in our brand
Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
Customer Service Associate II responsible for daily store operations, merchandising, cash register duties, and maintaining a clean, welcoming environment.