- Remote, Costa Rica
- Remote
- Full-time · Entry
- $600–$600 per month
- 1+ years
Manage, de-escalate, and resolve critical student issues across the LATAM market, protecting the company’s reputation and mitigating legal risks.
Compensation
600 USD gross per month + monthly bonuses based on KPI results.
Responsibilities
- Investigate escalated cases
- Communicate with students via calls and written channels
- Negotiate and mediate agreements
- Identify and mitigate reputational and legal risks
- Coordinate with internal teams for timely resolution