- Madrid, Madrid, Spain
- €23K–€23K per year
Video NOC Operator (L1) responsible for monitoring, incident detection, resolution, and documentation in a 24/7 NOC environment.
Compensation
Salary range: 23.000 EUR per annual
Responsibilities
- Proactively monitor network and infrastructure using specialized tools and early warning systems
- Investigate reported incidents, determine root causes, and assess impact on system performance
- Collaborate with technical teams to resolve incidents following established procedures and best practices
- Focus on meeting KPIs of the agreed-upon SLA
- Provide timely updates to leadership and team members regarding incident status and resolution progress
Requirements
- Nice to have: Cloud Technologies
- Nice to have: VmWare
- Nice to have: HyperV