Provide service excellence to patients and families during outpatient visits, managing administrative tasks and ensuring accurate demographic and financial information.
Responsibilities
Greet and communicate with patients and families using AIDET protocol
Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit, including demographic verification and monitoring waiting room safety.
Locations (2)
Concordville, Pennsylvania, United States
Glen Mills, Pennsylvania, United States
Responsibilities
Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction using AIDET protocol.
Accomplish tasks related to outpatient appointment business functions prior to, at the time of, and after check-in.
Prepare for scheduled patient visits and make confirmation calls.
Confirm authorization and/or collect referrals for the days’ visit.
Confirm all patient personal demographic information and identification with two identifiers.