- Montreal, Quebec, Canada
- On-site
- Full-time · Mid
- 2–5 years
Providing hands-on, on-site technical support to users at the Montreal office, including diagnostics, workstation management, and audiovisual support.
Responsibilities
- Welcome users at the IT service centre counter, assess needs, and provide professional on-site support
- Assist users in person and provide guidance on best practices for IT tools
- Perform IT diagnostics and resolve issues within assigned scope
- Handle IT support requests on-site and through service management tools
- Install, configure, and manage company enough, mobile devices, and IT accessories
Requirements
- College diploma (DEC or AEC) in information technology or a related field
- Nice to have: Experience working for an Internet or telecommunications service provider