- Remote
- Remote
- Full-time
- Competitive salary
- 3+ years
This is a full‑time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems, managing IT infrastructure, and providing proactive system maintenance. This role will have a strong emphasis on network engineering principles, including the design, implementation, and optimization of critical network infrastructure. The role also involves leading project implementations, supporting core network and server systems, and ensuring the security and optimization of all IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high‑quality IT support and solutions.
Responsibilities
- Advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems
- Managing IT infrastructure and providing proactive system maintenance
- Designing, implementing, and optimizing critical network infrastructure
- Leading project implementations and supporting core network and server systems
- Ensuring security and optimization of all IT systems
Requirements
- Nice to have: CompTIA certification
- Nice to have: Microsoft certification
- Nice to have: Cisco CCNA/CCNP
- Nice to have: Fortinet NSE 4
- Nice to have: Palo Alto PCNSA