Red Ember Recruitment is seeking a Property & Facilities Management Director.
To lead and oversee the Facilities Management function, ensuring the effective, efficient and compliant management of premises, physical infrastructure, workplace services and associated resources. The role is responsible for maintaining a safe, secure, functional and professional working environment through effective operational management, preventative maintenance, service provider oversight and sound financial controls.
Facilities Operations and Infrastructure Management
Direct and oversee the day-to-day management, maintenance and operational readiness of premises, facilities, equipment and infrastructure.
Develop, implement and monitor preventative and corrective maintenance programmes.
Ensure the reliability and maintenance of critical infrastructure, including electrical systems, generators, HVAC, plumbing and other building services.
Manage office space utilisation, furniture, equipment and workplace infrastructure.
Manage lease administration, occupancy arrangements and landlord or tenant relationships where applicable.
Coordinate facilities inspections, repairs and infrastructure improvement projects with minimal operational disruption.
Health, Safety, Security and Risk Management
Ensure compliance with occupational health and safety legislation, fire safety requirements and applicable building regulations.
Oversee physical security arrangements including access control, CCTV systems, security personnel and visitor management.
Identify, assess and mitigate facilities-related operational, safety and security risks.
Develop and maintain emergency response, evacuation and incident management procedures.
Coordinate emergency drills and evaluate outcomes for continuous improvement.
Support operational resilience and business continuity through contingency planning and testing.
Governance, Policies and Internal Controls
Develop and maintain facilities management policies, procedures and operating standards.
Review and enhance existing practices to improve operational effectiveness and accountability.
Ensure operational processes, responsibilities, approvals and controls are clearly documented.
Implement and monitor internal controls and corrective action plans.
Maintain compliance with governance frameworks, legislation and operational requirements.
Service Provider and Contract Management
Manage the selection, appointment and performance of contractors, suppliers and service providers.
Negotiate and oversee contracts, service level agreements and performance standards.
Conduct regular supplier evaluations and service reviews.
Manage stakeholder relationships with landlords, property managers and service providers.
Resolve contractual disputes, service delivery issues and facilities-related risks.
Financial Management, Procurement and Projects
Prepare and manage operating and capital expenditure budgets.
Monitor expenditure and ensure effective cost control and forecasting.
Oversee procurement activities and supplier evaluation processes.
Lead facilities-related projects, refurbishments and infrastructure upgrades.
Manage insurance administration, claims processes and asset protection arrangements where applicable.
Provide management with accurate financial analysis and recommendations.
Leadership and People Management
Provide leadership, direction and supervision to the facilities management team.
Establish performance expectations, reporting structures and accountability measures.
Manage employee performance, development and succession planning.
Foster a culture of professionalism, ownership, responsiveness and continuous improvement.
Maintain effective relationships with internal stakeholders and ensure high service delivery standards.
Reporting and Performance Monitoring
Prepare accurate and professional management reports.
Monitor key performance indicators, facilities performance and operational risks.
Maintain action tracking mechanisms and reporting frameworks.
Monitor implementation of audit findings, corrective actions and management directives.
Identify opportunities to improve operational efficiency and control effectiveness.
Requirements
Relevant Diploma (NQF 6) or higher qualification in Facilities Management, Property Management, Building Management, Engineering or a related field.
Bachelor's degree or higher qualification in Facilities Management, Property Management, Engineering, Business Management or related discipline.
Occupational Health and Safety qualification or certification.
Project Management qualification or certification.
Minimum 8 years' experience in facilities, property or building management.
At least 3 years in a management or supervisory role.
Experience managing commercial premises, infrastructure and maintenance programmes.
Experience managing service providers, contracts and procurement processes.
Experience in occupational health and safety compliance and physical security management.
Budget management and facilities project management experience.
Experience developing policies, procedures and internal control frameworks.
Experience within a highly regulated environment.
Experience managing property leases, insurance arrangements and tenant relationships.
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