Provide at-the-elbow support during Epic implementations, upgrades, and activation events, assisting clinicians and staff with Epic workflows and ensuring smooth transition to Epic systems.
Responsibilities
Provide at-the-elbow support for Epic end users during go-live and stabilization activities.
Assist clinicians and staff with Epic workflows, navigation, documentation, order entry, and application-specific functionality.
Observe user workflows and identify opportunities to improve adoption and efficiency.
Support physicians, nurses, revenue cycle teams, and operational departments as they transition to Epic.
Document issues, answer workflow questions, and escalated technical concerns through established support channels.
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship.
Responsibilities
Assist the Boutique Director in the day-to-day store operations
Manage staffing issues, including planning shifts and rotas
Address and resolve customer issues and complaints
Demonstrate key product/service features and link them to customer challenges to drive sales
Provide advanced product/service information and respond to complex customer inquiries
Provide advanced product/service information and respond to complex customer questions about luxury watches and accessories, manage escalations, and support sales and customer retention activities.
Responsibilities
Provide advanced product/service information and respond to complex customer questions about the product/service.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Identify instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct and report these instances and escalating issues as appropriate.
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
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