An online order arrives, gets checked, entered, confirmed, and followed through to completion with clear notes. The Order Processor handles these administrative transactions so customers receive accurate updates and the fulfillment team receives complete order details.
Locations (2)
Des Moines, Iowa, United States
Iowa, United States
Compensation
Monthly Pay: $3,630 - $5,259 USD per month
Responsibilities
Review incoming online orders and customer requests from the order queue, email, and service tickets, identifying missing information before processing begins.
Check product codes, quantities, listed prices, delivery selections, and shipping addresses against available order information, requesting clarification when details do not match.
Enter and update approved orders using an ecommerce platform such as BigCommerce, following established steps and checking entries before saving each transaction.
Review displayed inventory availability, flag stock discrepancies, and refer unavailable items to the fulfillment coordinator without promising an unconfirmed replacement or delivery date.
Match customer messages with existing orders using a CRM such as Zoho CRM, keeping contact history and order references consistent across each interaction.