An online order arrives, gets checked, entered, confirmed, and followed through to completion with clear notes. The Order Processor handles these administrative transactions so customers receive accurate updates and the fulfillment team receives complete order details.
Locations (2)
Des Moines, Iowa, United States
Iowa, United States
Compensation
Monthly Pay: $3,630 - $5,259 USD per month
Responsibilities
Review incoming online orders and customer requests from the order queue, email, and service tickets, identifying missing information before processing begins.
Check product codes, quantities, listed prices, delivery selections, and shipping addresses against available order information, requesting clarification when details do not match.
Enter and update approved orders using an ecommerce platform such as BigCommerce, following established steps and checking entries before saving each transaction.
Review displayed inventory availability, flag stock discrepancies, and refer unavailable items to the fulfillment coordinator without promising an unconfirmed replacement or delivery date.
Match customer messages with existing orders using a CRM such as Zoho CRM, keeping contact history and order references consistent across each interaction.
When customers ask about online orders, this role makes sure they receive clear answers and understand what happens next.
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Receive customer emails and service tickets through a Support platform such as Freshdesk, identifying the order question and reviewing previous replies before responding.
Check order numbers, item details, shipping addresses already provided, and current order status in an Ecommerce platform such as BigCommerce before explaining available next steps.
Record customer questions, verified order details, actions taken, and promised follow-up in a CRM such as HubSpot so other representatives can continue the conversation accurately.
Explain product information, order confirmation messages, available cancellation options, and delivery estimates using approved guidance and language customers can easily understand.
Review delivery progress using a Shipment tracking platform such as AfterShip, distinguishing estimated arrival information from confirmed carrier updates when answering customers.
Requirements
High school diploma or equivalent.
Nice to have: related experience answering online order questions
The Applied AI Analyst puts AI to work for the business — enabling, deploying, and driving adoption of the new solutions the IT Platforms & Integrations team builds, and helping business teams build their own agents that leverage data in the Microsoft Fabric data warehouse.
Compensation
The anticipated hiring range for the role you are applying for is between $115,000 - $130,000 annually.
Responsibilities
Serve as the business analyst for the new solutions the team builds — starting with the eTank monitoring platform and the Product Data Platform — eliciting and documenting detailed, testable requirements and acceptance criteria for handoff to the engineering team
Own deployment and adoption of these solutions: coordinate user acceptance testing and validation with business owners, plan rollout, enable users, create enablement materials, and drive uptake once engineering delivers
Enable and coach business teams to build their own AI agents, preferably in Microsoft Copilot (Copilot Studio), that draw on governed data in the Microsoft Fabric data warehouse
Build reference agents and prototypes to demonstrate what is possible and to accelerate business adoption
Partner with the Data Engineer and the IT Platforms Architect so solutions and agents use well-modeled, governed Fabric data
Marketing Technology & Agentic Commerce EngineerWeingartz Supply Company · Farmington Hills, US