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Customer Support Specialist ll

Coinbase · Posted Nov 4, 2026

Manila, Philippines
On-site
Full-time
₱365–₱384 per year
3+ years

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Provide world‑class customer support for high‑profile Coinbase customers across multiple channels, troubleshooting and resolving issues while maintaining high standards and collaborating with internal teams.

Compensation

Annual base salary range (excluding bonus): ₱364.61—₱383.80 PHP

Responsibilities

Provide support for high‑profile customers across phone, messaging & email
Investigate, troubleshoot and resolve customer issues
Use resources to ensure high standards and efficient work
Be a trusted advisor, listen and empathize
Take ownership and solve issues on first contact

Requirements

Nice to have: experience at crypto exchanges
Nice to have: financial services
Nice to have: payments
Nice to have: trading operations
Nice to have: technical support

Skills

customer support troubleshooting problem solving communication empathy critical thinking

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Customer Support Specialist ll

Compensation

Responsibilities

Requirements

Skills

Benefits