Knowledge surfacing jobs

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Miratech · Posted Nov 4, 2026

Mississauga, Ontario, Canada
Senior
7+ years

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Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

Responsibilities

Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.

Requirements

Nice to have: AI licensing
Nice to have: consumption models
Nice to have: total cost of ownership
Nice to have: KCS
Nice to have: KMI

Skills

Genesys Cloud CX Genesys Cloud AI

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Responsibilities

Skills

Benefits

Senior Genesys Cloud PS Consultant (Genesys AI experience)

Responsibilities

Requirements

Skills

Benefits