- United Kingdom
- Full-time
Provide first-line technical support to customers using mobile apps and broadcast studio systems, investigate and manage technical issues through to resolution, and collaborate with development teams to deliver timely solutions.
Compensation
Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
Responsibilities
- Provide first-line technical support to customers using mobile apps and broadcast studio systems
- Own and manage reported issues from initial investigation through to resolution
- Diagnose technical problems methodically, document findings and escalate to development team
- Work proactively with development and product teams to identify potential issues before they affect customers
- Test new releases of broadcast studio software and report defects or risks
Requirements
- Qualification or practical background in computer science, software development, IT or a related technical field
- Nice to have: Mobile applications
- Nice to have: Broadcast technology
- Nice to have: Software releases testing
- Nice to have: Radio automation