- Tokyo, Tokyo, Japan
- Hybrid
- Full-time · Mid
- Competitive salary
As a EUC Engineer you are a frontline ambassador for IT, making sure colleagues in Tokyo and across the region receive timely, professional support. You’ll take ownership of incidents and requests, advocate for the end user, and work with global escalation teams to restore service quickly.
Responsibilities
- Provide on-site desktop support in the Tokyo office and remote support to users in other locations, resolving issues at first contact wherever possible
- Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
- Support Windows and macOS environments, including device builds, deployments, upgrades, and administration of core EUC technologies such as Active Directory, Entra ID, and endpoint management tools
- Support audio-visual systems, meeting room technology, and workstation testing and rollouts, as well as business-critical users including the trading floor and senior stakeholders
- Manage vendor relationships, local procurement, and asset management, and help coordinate the IT elements of Business Continuity, Tech & Ops Risk, and Vendor Risk Management in Tokyo
Requirements
- Nice to have: mobile workforce support
- Nice to have: senior stakeholders
- Nice to have: trading floor environments
- Nice to have: endpoint security
- Nice to have: VPN