Provide advanced technical and process support for IT Services customers, managing incidents, troubleshooting, and driving continuous service improvement.
Responsibilities
Provide technical support and escalation for L1 cases
Manage, troubleshoot, and resolve complex incidents
Guide L1 engineers and ensure adherence to SLAs
Identify trends and contribute to root cause analysis
Document troubleshooting steps and maintain knowledge base
Requirements
B.Sc. in Engineering, Telecommunications, Computer Science, or equivalent
Nice to have: Fortinet Certified Professional
Nice to have: Zscaler Digital Transformation Administrator
Nice to have: Palo Alto Networks Certified Network Security Administrator
A field-based role representing world-known brands like Budweiser, Corona & Stella Artois by maximising brand awareness and availability in convenience and independent stores.
Compensation
up to £30,000 per annum plus performance related bonus and company car + fuel card
Detailer will wash, wax, buff, vacuum, and protect vehicles using various cleaning solutions and equipment, ensuring high customer satisfaction and quality standards.
Responsibilities
Wash exterior of vehicles using cleaning solutions
Wax and buff vehicles with cloths and buffing machines
Assistant Detail Shop Lead responsible for supervising store operations, maintaining facilities, ensuring customer satisfaction, and performing vehicle detailing tasks.
Responsibilities
Performing and/or supervising all functions relating to the effective operations of the store including review, on a continuous basis, the general business climate for the store and adjust staffing, materials and inventories as needed.
Maintain the facilities of the store to produce high quality service.
Ensure customers are serviced at the highest level of satisfaction through quality service/products, courteous employees and quick response to all customer inquiries and/or complaints establishing conclusions in a timely manner.
Perform opening and closing duties on a daily basis.
Lead and supervise the operations of a detail shop, ensuring high quality service and customer satisfaction.
Responsibilities
Performing and/or supervising all functions relating to the effective operations of the store
Review, on a continuous basis, the general business climate for the store and adjust staffing, materials and inventories as needed
Maintain the facilities of the store to produce high quality service
Ensure customers are serviced at the highest level of satisfaction through quality service/products, courteous employees and quick response to all customer inquiries and/or complaints
Perform opening and closing duties on a daily basis
Operational leadership over Business Development, Customer Management, Recruiting, Training, Building Teams, Quality Management, Compliance to Standards
Financial oversight and accountability over all local business agreements, accounting and Federal/State wage and benefit requirements
Accountability for superior levels of customer satisfaction
Manage and motivate staff, recruit staff, train and develop staff
Plan, forecast, report on sales, costs and business performance
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Territory ManagerNewMcCurrach Careers · Ilford, United Kingdom
Detailer (flat rate)NewTeph Seal Auto Appearance · Richmond, US