Tier 1 IT Helpdesk Support
Platinum Global Talent Solutions Ltd. · Posted Nov 13, 2026
- Edmonton, Alberta, Canada
- Contract
- 1–2 years
Provide Tier 1 helpdesk support for enterprise users, handling ticket triage, resolution, and escalation.
Responsibilities
- Receive inbound technical support requests and triage
- Log and manage support tickets to completion
- Manage IT onboarding and offboarding processes
- Handle file, folder, mailbox, and application permissions
- Perform password resets, account unlocks, and MFA support
Requirements
- Post-secondary diploma/degree in technology