Primary point of contact for members via phone, email, and digital channels, delivering exceptional service and promoting credit union products while ensuring compliance.
Responsibilities
Provide prompt, courteous, and professional service to members via phone, email, and other alternative channels.
Assist members with account inquiries, transactions, and service requests including balance inquiries, transfers, payments, debit/credit card support, online and mobile banking assistance, loan and deposit product information, and opening memberships and accounts via online requests.
Research and resolve member concerns accurately and efficiently.
Recommend appropriate credit union products and services to meet member needs.
Educate members on digital tools and self-service options.
Deliver exceptional customer service to clients across Canada, supporting investment and banking inquiries and building relationships in a fast‑paced Client Experience Centre.
Compensation
Competitive rewards including bonus eligibility, vacation, personal and sick days, and comprehensive benefits starting on day one.
Responsibilities
Deliver exceptional customer service by supporting clients with investment and banking-related inquiries.
Build and strengthen customer relationships by identifying needs and providing suitable solutions that support their financial goals.
Resolve customer inquiries accurately while adhering to regulatory requirements, policies, and service standards.
Collaborate with internal partners to deliver a seamless customer experience and contribute to a high-performing team environment.
Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
Investigate, process, and manage commercial insurance claims, ensuring accurate coverage determination, reserve setting, settlement negotiation, and documentation while maintaining compliance with policy and legal requirements.
Compensation
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Responsibilities
Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
Determines and negotiates settlement amount for damages claimed within assigned authority limits.
Requirements
Bachelor’s Degree preferred
High school diploma or equivalent required
Nice to have: claims handling skills
Customer Service Representatives (Banking/Financial Services)
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
Responsibilities
Manages a high volume of incoming calls for order status checks, as well as taking orders.
Performs all manual order entry functions for placing orders.
Provides accurate estimated shipping dates.
Follow-ups on customer requests, orders and/or any further issues in a timely manner.
Documents and reports pertinent customer feedback to management in timely manner.
Deliver exceptional customer service to members, process transactions, open and maintain deposit accounts, assist with loan applications, recommend products, educate on fraud prevention, and build lasting relationships.
Compensation
$17.00-$18.50 per hour
Responsibilities
Deliver exceptional customer service to members
Process transactions accurately and efficiently
Open and maintain deposit accounts
Assist members with consumer loan applications
Recommend products and services that support members' financial goals
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