- Scottsdale, Arizona, United States
- 5+ years
Provide Tier 2 and select Tier 3 IT support, troubleshooting hardware, software, network, and user issues, documenting and escalating as needed.
Responsibilities
- Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.
- Prioritize, document, and manage support tickets according to urgency and business impact.
- Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.
- Respond to support requests in person, by phone, email, or through the ticketing system.
- Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Nice to have: CompTIA A+
- Nice to have: CompTIA Network+
- Nice to have: CompTIA Security+
- Nice to have: Microsoft Certified certifications