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1–1 jobs· newest first

Genesys Cloud CX Support Engineer
Intrum · Riga, Latvia

+10K new in the last hour

Genesys Cloud CX Support Engineer

Intrum · Posted Jul 16, 2026

Riga, Riga, Latvia
2+ years

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Support engineer for Genesys Cloud CX platform, ensuring stability, developing features, and troubleshooting production issues across Europe.

Responsibilities

Take responsibility for stability of platform and control company standards
Develop existing features according to best practices
Implement new functionalities in 15+ countries across Europe
Support whole team in incident management process
Work together with other IT departments

Skills

Genesys Cloud CX administration Genesys Cloud CX configuration Genesys Cloud CX support ACD IVR call flows routing strategies queues skills agent management

troubleshooting production issues

root-cause analysis

telecommunications concepts

call routing principles

integration troubleshooting

technical solutions

platform configurations

speech-enabled solutions

See full job description