- New York City, New York, United States
- Full-time
- $99K–$112K per year
Lead Field Services Engineer
Compensation
The salary range for this role is between $99,000 and $112,000 depending on skills and qualifications of the candidate.
Responsibilities
- Lead Field Services operations across multiple customer locations
- Ensure consistent delivery of onsite support for laptops, desktops, Mac devices, mobile devices, peripherals, printers/MFDs, meeting-room technology, and Smart Hands activities
- Ensure service delivery aligns with defined SLAs, KPIs, XLAs and customer expectations
- Act as the regional escalation point for critical incidents, service disruptions and operational issues
- Coordinate with Service Desk, infrastructure teams, client support organizations and third-party vendors for effective issue resolution