- Xi'an, Shaanxi, China
- 3–5 years
Lead and supervise the HR Operations team, ensuring timely and accurate service delivery across preboarding, probationary administration, employee letters, benefits, offboarding, and related HR transactions.
Responsibilities
- Lead and supervise the HR Operations team
- Manage daily workload, priorities, case distribution, and team capacity
- Ensure operational metrics and service standards are consistently followed
- Monitor team performance and provide coaching
- Serve as the primary escalation point and backup support for confidential transactions
Requirements
- Bachelor’s degree from a reputable educational institution
- Nice to have: experience supporting regional and global HR operations
- Nice to have: shared services environment
- Nice to have: automation
- Nice to have: AI