The Subject Matter Expert (SME) serves as the primary operational expert supporting Implementation Project Managers (IPMs) with complex projects, Go-Back cases, exceptions, and escalations. This role ensures adherence to implementation processes, validates project execution, manages project and case queues, and prioritizes work based on customer impact, urgency, and SLA requirements. The SME is responsible for monitoring operational performance, identifying risks, driving continuous improvement initiatives, and partnering with cross-functional teams to optimize customer experience and successful project delivery.
Compensation
Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. Annual merit increase based on performance. Competitive Salary with attractive and attainable PBI structure.
Responsibilities
Provide subject matter expertise, guidance, and escalation support to IPMs handling complex implementations, exceptions, and customer escalations.
Manage and prioritize Implementation Project and Case queues, ensuring timely resolution and compliance with SLA commitments while maintaining backlog health.
Monitor key performance metrics including CSAT, DSAT, Cycle Time, BTFS, order accuracy, installation readiness, and project delivery outcomes; identify trends, risks, and improvement opportunities.
Conduct reviews of customer dissatisfaction cases, recurring operational gaps, and process exceptions, driving corrective actions and preventive solutions.
Collaborate with cross-functional teams to resolve project blockers, optimize workflows, and improve implementation effectiveness.
Requirements
Bachelor's degree in Business, Project Management, Operations, Information Technology, or a related field, or equivalent professional experience
Lead a team of mechanical engineers responsible for design, development, and delivery of complex mechanical, electro‑mechanical systems and fluid delivery systems used in semiconductor manufacturing equipment.
Responsibilities
Own and deliver subsystem‑level mechanical designs for semiconductor equipment specifically in fluid transfer systems.
Accountable for the team output in Conceptualization, development, verification and documentation of fluid delivery systems to meet the systems specifications.
Organize feasibility studies, design approaches and test plans to characterize and validate design performance including full life cycle support.
Prepare high-quality reports, KPI measuring and technical presentations to clearly communicate design intent, evaluation, and validation to a diverse audience in design reviews.
Provide key deliverables including Failure Modes and Effects Analysis (FMEA), technical specifications, risk analysis, test specifications, and design review presentations.
Requirements
B.E. / B.Tech / M.E. / M.Tech in Mechanical Engineering
Lead a team of mechanical engineers to design, develop, and deliver complex mechanical, electro‑mechanical and fluid delivery systems for semiconductor manufacturing equipment.
Responsibilities
Own and deliver subsystem‑level mechanical designs for semiconductor equipment specifically in fluid transfer systems.
Accountable for the team output in Conceptualization, development, verification and documentation of fluid delivery systems to meet the systems specifications.
Organize feasibility studies, design approaches and test plans to characterize and validate design performance including full life cycle support.
Prepare high‑quality reports, KPI measuring and technical presentations to clearly communicate design intent, evaluation, and validation to a diverse audience in design reviews.
Provide key deliverables including Failure Modes and Effects Analysis (FMEA), technical specifications, risk analysis, test specifications, and design review presentations.
Requirements
B.E. / B.Tech / M.E. / M.Tech in Mechanical Engineering
Lead a team of mechanical engineers responsible for design, development, and delivery of complex mechanical and fluid delivery systems for semiconductor manufacturing equipment.
Responsibilities
Own and deliver subsystem‑level mechanical designs for semiconductor equipment
Accountable for team output in conceptualization, development, verification and documentation of fluid delivery systems
Organize feasibility studies, design approaches and test plans
Prepare high‑quality reports, KPI measuring and technical presentations
Provide key deliverables including FMEA, technical specifications, risk analysis, test specifications
Lead and manage day-to-day operations of the inclusive work program, ensuring smooth delivery and positive outcomes for all participants.
Compensation
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Responsibilities
Lead and manage day-to-day operations of the inclusive work program, ensuring smooth delivery and positive outcomes for all participants.
Translate discussions, decisions, and stakeholder conversations into clear team expectations — then follow up to ensure those expectations are understood and reflected in each team member's work.
Observe team members performing tasks step by step to identify where breakdowns are occurring, diagnose root causes, and develop targeted solutions rather than defaulting to repeated instruction.
Monitor whether team members are following established processes and tools, investigate when they are not, and address gaps directly and constructively.
Serve as the primary liaison between our organization, project partners, and program participants — communicating status updates, surfacing challenges early, and driving solutions.
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Responsibilities
Lead and manage day-to-day operations of the inclusive work program, ensuring smooth delivery and positive outcomes for all participants.
Translate discussions, decisions, and stakeholder conversations into clear team expectations — then follow up to ensure those expectations are understood and reflected in each team member's work.
Observe team members performing tasks step by step to identify where breakdowns are occurring, diagnose root causes, and develop targeted solutions rather than defaulting to repeated instruction.
Monitor whether team members are following established processes and tools, investigate when they are not, and address gaps directly and constructively.
Serve as the primary liaison between our organization, project partners, and program participants — communicating status updates, surfacing challenges early, and driving solutions.
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