The Customer Success Specialist acts as a trusted partner to small and mid‑size customers, delivering high‑quality support and ensuring timely, empathetic, and accurate responses to a wide range of customer needs.
Base pay is anticipated to be between $65,972.00 and $68,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance.
- Respond to customer inquiries via Zendesk with empathy, accuracy, and urgency.
- Troubleshoot product issues and elevate complex issues to internal teams.
- Provide guidance on product usage, implementation, and account setup.
- Initiate outreach based on lifecycle milestones (e.g., onboarding, mid‑year check‑ins, renewal prep).
- Share personalized tips, resources, and best practices based on customer activity and common use cases.
- Bachelor’s degree in a related field
- Nice to have: experience with business drivers for teachers, students, business process owners, and senior district and/or state administration
- Nice to have: experience presenting results to senior level executives
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
