The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Responsibilities
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Requirements
Bachelor’s/University degree or equivalent experience
Act as the lead programmer on selected studies of moderate complexity, working directly with project team leaders and client representatives to assess and develop project goals and timelines
Independently create, execute, maintain, and validate programs that transfer data across multiple data management systems or operating systems, combine data from a variety of sources and structures, generate and store summary data from a variety of sources, generate reports or combine multiple databases and validate programs that generate listings, tables and figures using SAS
Manage and document assignments to meet timelines and deliver high quality work, being familiar with any relevant contractual obligations or limits
Increase knowledge base and professional skills in areas including programming, technology and techniques, clinical trials, and the pharmaceutical industry
Provide training and guidance to junior team members
Requirements
MS/MA degree in computer science, statistics, biostatistics, mathematics or related field
Bachelor's degree in computer science, statistics, biostatistics, mathematics or related field or equivalent and relevant formal academic / vocational qualification
Consultant with deep expertise in at least one SAP HCM module, responsible for defining, negotiating, and executing project tasks across all development phases to ensure optimal application performance and reliability.
Responsibilities
Solve complex technical issues within the SAP EuHReka environment
Collaborate on service improvements for both customer-specific solutions and the broader EuHReka/SAP platform
Define and document technical designs, data structures, and application flows based on functional requirements
Perform integrated testing and ensure solutions meet customer and business needs
Provide technical guidance, training, and mentorship to team members
Requirements
Bachelor's/College Degree in Computer Science/Information Technology/Science & Technology or equivalent
Responsible for the development of the functional vision that defines the project solution, ensuring successful implementation, configuration, testing, and support after 'go live'.
Responsibilities
Develop and define functional visions for project-based solutions
Participate in requirements gathering, analysis, design, implementation, and configuration
Perform testing and support after 'go live'
Advise on appropriate products based on customer requirements
Collaborate with client teams to optimize service delivery
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