- Tokyo, Tokyo, Japan
- 3+ years
Provide technical support for Salesforce Service Cloud, troubleshooting and resolving customer issues while maintaining high customer satisfaction.
Responsibilities
- Establish and maintain technical expertise in product features
- Provide advanced analysis, troubleshooting, and problem resolution
- Manage customer expectations and experience to maximize satisfaction
- Offer training opportunities and actively participate
- Utilize internal tools and escalation teams to investigate, record, prioritize issues
Requirements
- Nice to have: Salesforce CRM
- Nice to have: Amazon Connect
- Nice to have: HTTPS
- Nice to have: SSL/TLS
- Nice to have: WebSocket