Provide white‑glove technical support for DeepHealth’s strategic healthcare IT customers, troubleshooting PACS, RIS, DICOM, HL7, EMR and related systems.
Compensation
$70,000-$80,000 USD
Responsibilities
Serve as dedicated technical support resource for strategic accounts
Provide advanced technical support for PACS, RIS, and related healthcare IT applications
Troubleshoot and resolve complex technical issues involving application functionality, system performance, networking, databases, integrations, and infrastructure
Escalate unresolved or complex technical issues to appropriate internal teams
Maintain accurate and detailed records of customer incidents and resolutions
Requirements
Bachelor's degree in Information Technology, Healthcare Informatics, or a related field
Provide white‑glove technical support for DeepHealth’s strategic customer accounts, troubleshooting PACS, RIS, and related healthcare IT systems.
Compensation
$70,000-$80,000 USD
Responsibilities
Serve as a dedicated technical support resource for assigned strategic and high‑value customer accounts
Provide white‑glove technical support, ensuring responsive, professional, and personalized service
Build and maintain strong working relationships with customer IT personnel, clinical users, system administrators, and other key stakeholders
Respond to customer inquiries through phone, email, and ticketing systems in a timely and professional manner
Take ownership of assigned customer issues from initial investigation through resolution, maintaining consistent communication throughout the support lifecycle
Requirements
Bachelor's degree in Information Technology, Healthcare Informatics, or a related field
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience.
Locations (2)
Somerville, Massachusetts, United States
Boston, Massachusetts, United States
Compensation
Salary range is $75,000 to $100,000 depending upon experience
Responsibilities
Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Technical Support EngineerRadNet · Remote, US+1 more
Technical Support EngineerDeepHealth, Inc. · Remote