Responsible for the Home feed, personalized recommendations, Watch Next, and other features which drive the majority of the total time that users spend watching YouTube, optimizing the end-to-end discovery journey.
Work closely with UX and Engineering stakeholders to define a strategy and roadmap for experiences that improve content discovery and recommendations on YouTube, including through AI-enabled features like prompt-backed custom feeds.
Drive YouTube watch time, visits or satisfaction through roadmap execution, including the internationalization of custom feeds.
Partner with teams across the company to help different format/vertical teams achieve their goals while respecting overall Discovery/Homepage design and user principles.
Communicate product strategy and roadmaps across the organization to build alignment for long-term investments and priorities.
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: AI/ML systems and algorithmic recommendations
A hands-on research role focused on evaluating digital experiences through user interviews, usability testing, observational studies, and other research methods to help product teams make informed decisions about how the platform should work.
Responsibilities
Conduct UX research across Bask Health's merchant-facing and patient-facing software experiences
Plan and execute usability studies for existing and proposed product features
Conduct moderated user interviews to understand behaviors and usability challenges
Support unmoderated usability testing and structured task evaluations
Develop research plans, study objectives, and participant criteria
Requirements
3+ years of professional experience in UX research, user research, human-computer interaction, or a closely related field
Nice to have: Researching SaaS platforms or business software
Nice to have: Merchant-facing dashboard evaluation
Nice to have: E-commerce or direct-to-consumer product experience evaluation
Gain practical experience researching how people interact with digital products to help Bask Health better understand user needs, behaviors, and challenges across its telehealth platform.
Responsibilities
Support UX research projects across Bask Health's software platform
Assist with preparing research plans and study materials
Help develop user interview questions and discussion guides
Support the organization of usability testing sessions
Observe moderated user interviews and usability studies
Requirements
Currently pursuing or recently completed studies in human-computer interaction
Currently pursuing or recently completed studies in psychology
Currently pursuing or recently completed studies in cognitive science
Currently pursuing or recently completed studies in sociology
Currently pursuing or recently completed studies in UX design
Investigate merchant needs, behaviors, challenges, and expectations throughout their experience with Bask Health, focusing on the merchant journey from onboarding through ongoing business configuration.
Responsibilities
Conduct user research focused on Bask Health's merchant-facing software experiences
Study how entrepreneurs and healthcare businesses launch and manage their operations through the platform
Research the end-to-end merchant journey, from onboarding through ongoing platform use
Conduct interviews with merchants to understand their goals, behaviors, and challenges
Plan and execute usability studies for merchant dashboards and administrative tools
Requirements
3+ years of professional experience in user research, UX research, product research, or a closely related field
Nice to have: Researching B2B SaaS platforms
Nice to have: Familiarity with merchant-facing software and business administration tools
Nice to have: Researching e-commerce platforms
Nice to have: Understanding of Shopify or comparable commerce ecosystems
Help Bask Health better understand how people use our software, what challenges they experience, and where opportunities exist to build better products through hands-on research combining qualitative and quantitative methods.
Responsibilities
Conduct product research across merchant-facing, patient-facing, and operational software experiences.
Partner with product managers to identify research questions and product discovery priorities.
Develop research plans that align with product goals and user needs.
Conduct user interviews to understand behaviors, motivations, and challenges.
Plan and execute moderated and unmoderated usability studies.
Requirements
3+ years of professional experience in product research, UX research, user research, or a closely related field.
Nice to have: Researching SaaS platforms
Nice to have: Familiarity with B2B software and merchant-facing applications
Nice to have: Researching e-commerce or direct-to-consumer products
Nice to have: Background in healthcare, telehealth, or patient-facing digital experiences
Conduct in-depth user research to inform and influence product development, leading insight-driven design and fostering user-centered design practices.
Responsibilities
Lead Insight-Driven Design using qualitative and quantitative research methods
Develop detailed research plans using user testing, contextual inquiries, field studies, and market trend analysis
Collaborate with industrial designers, engineers, and product managers
Synthesize research findings into clear, actionable insights
Lead usability testing sessions and iterate on designs based on feedback
Requirements
Bachelor's degree in design research, Industrial Design, or related field
Master's degree in design research, Industrial Design, or related field
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