- Auckland, Auckland, New Zealand
- On-site
- Full-time · Associate
- NZ$60K–NZ$83K per year
Operate and monitor robots remotely, troubleshoot issues, translate operational insights into product improvements, drive planning and reporting, create playbooks, partner with site teams, and identify gaps between product design and real-world usage.
Compensation
Base Pay Range: 60,000.00 - 82,500.00 NZD Annual
Responsibilities
- Operate and monitor robots remotely to ensure tasks are completed safely, reliably, and efficiently on customer job sites.
- Troubleshoot and triage robot operational issues with basic shell/terminal usage, investigating and escalating to engineering where necessary.
- Act as the operations voice in product and engineering discussions by translating real-world observations into actionable feature improvements.
- Drive daily operational planning, task tracking, and metric reporting to communicate system performance and operational trends to stakeholders.
- Create and maintain comprehensive operational playbooks and knowledge bases to establish repeatable, scalable processes.