- Chile +1 more
- 3+ years
After‑Sales & Technical Support Specialist to support customers and distribution partners across Latin America.
Locations (2)
- Chile
- Brazil
Responsibilities
- Serve as a key contact for distributors, local customer service teams and healthcare professionals across Latin America
- Investigate and resolve technical inquiries related to device operation, data synchronization, software connectivity and mobile applications
- Coordinate with internal technical and product teams to resolve complex cases and provide timely updates to partners and customers
- Support product complaint handling, returns and replacements in collaboration with the relevant internal teams
- Build strong working relationships with regional distributors and help strengthen their local after‑sales support capabilities
Requirements
- Nice to have: experience with insulin pumps