- Warsaw, Mazovia, Poland
- PLN 129K–PLN 212K per year
The Technical Service Experience Analyst is a global third-line support function providing enhanced technical assistance, data analysis, and incident management for Visa clients.
Compensation
The estimated salary range for a new hire into this position is zł129,150 - zł212,175 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.
Responsibilities
- Help execute new service strategies set forth by leadership
- Field escalated tickets from Risk & Identity Support teams globally
- Hire, train, and grow team members on the Risk and Identity Solution product offerings
- Identify and implement strategies to improve quality of service, productivity, and Customer communication
- Support, debug and troubleshoot existing applications and/or database issues
Requirements
- University degree or equivalent experience
- Nice to have: consulting experience
- Nice to have: ecommerce industry experience
- Nice to have: understanding of VISA Risk & Identity products and services
- Nice to have: incident management experience