Online Order Representative
Talentoma · Posted Nov 8, 2026
- Remote, United States
- Remote
- Full-time
- $4K–$5K per month
- 0+ years
When customers ask about online orders, this role makes sure they receive clear answers and understand what happens next.
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
- Receive customer emails and service tickets through a Support platform such as Freshdesk, identifying the order question and reviewing previous replies before responding.
- Check order numbers, item details, shipping addresses already provided, and current order status in an Ecommerce platform such as BigCommerce before explaining available next steps.
- Record customer questions, verified order details, actions taken, and promised follow-up in a CRM such as HubSpot so other representatives can continue the conversation accurately.
- Explain product information, order confirmation messages, available cancellation options, and delivery estimates using approved guidance and language customers can easily understand.
- Review delivery progress using a Shipment tracking platform such as AfterShip, distinguishing estimated arrival information from confirmed carrier updates when answering customers.
Requirements
- High school diploma or equivalent.
- Nice to have: related experience answering online order questions
- Nice to have: supporting ecommerce customers