Provide functional and technical support for DocuSign Contract Lifecycle Management (CLM) platform, including troubleshooting, configuration, training, and continuous improvement.
Compensation
Pay rate: $30/hr W2
Responsibilities
Provide day-to-day support for DocuSign CLM, including troubleshooting, issue resolution, and root cause analysis.
Partner with business users to gather requirements, recommend solutions, and support workflow enhancements.
Configure and maintain CLM templates, workflows, routing logic, approval rules, clause libraries, document generation, and metadata.
Develop and deliver end-user training, documentation, job aids, and knowledge articles.
Manage enhancement requests, defects, and optimization initiatives.
Requirements
Bachelor's degree in Information Systems, Business, Computer Science, or a related field.
Create PCB layouts for complex digital, analog, RF, high-speed, and power electronics designs and collaborate with cross‑functional teams to ensure manufacturability and compliance.
Compensation
Pay within range listed + Bonus + Benefits + Equity
Responsibilities
Create PCB layouts for complex digital, analog, RF, high-speed, and power electronics designs.
Plan and manage PCB stack-ups in collaboration with fabrication vendors and manufacturing engineers.
Partner with electrical engineers to interpret schematics, routing rules, and design intent.
Collaborate with mechanical engineers to ensure proper board form factor integration, connector positioning, placement constraints.
Apply best practices for signal integrity, power integrity, grounding, impedance control, and thermal/EMI mitigation.
Requirements
BS in Engineering
Nice to have: IPC standards (IPC‑2221/2222, IPC‑7351)
Nice to have: PCB materials and manufacturing process
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: telephony protocols and technologies such as SIP, SIPREC, call recording, or quality management integrations
Nice to have: additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Nice to have: contact center solutions in regulated environments with strict audit and change management requirements
Build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform.
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Requirements
Nice to have: Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations
Nice to have: Experience with additional CCaaS platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9
Engineer I, PCB - New Grad (R6065)f7d8749a-72d6-407c-bf98-292ea630c73a · Seattle, US