Senior Technical Analyst responsible for operational support, administration, monitoring and continuous improvement of BORN applications and technology infrastructure.
Compensation
$41.93-$50.97
Responsibilities
Provide senior-level technical and operational support for BORN applications and technology services
Administer, monitor and support BORN applications, databases, cloud services and technology infrastructure
Investigate complex technical issues and coordinate resolution with service providers
Lead day-to-day technical support operations, including request triage, escalation, user communication and resolution
Perform initial technical triage and support incident response, planned downtime, infrastructure changes, upgrades and recovery activities
Requirements
Postsecondary education in computer science, information technology, information systems or a related discipline
Nice to have: Microsoft SharePoint administration
Nice to have: Power BI publishing
Nice to have: privacy and information security considerations
The Service Desk Analyst II plays a key role in delivering exceptional technology support and customer service to SunStream employees and clients, providing advanced technical support for applications, workstations, mobile devices, peripherals, and other end-user technologies while serving as an escalation point for complex issues.
Locations (2)
St. Paul, Minnesota, United States
Minnesota, United States
Compensation
competitive salary and bonus package
Responsibilities
Resolve incidents and service requests within SLA expectations, including onboarding and offboarding activities.
Provide advanced support for applications, devices, peripherals, and meeting room technologies.
Serve as a Tier II escalation resource for Service Desk team members.
Participate in an on-call rotation to support customer technology issues.
Assess, prioritize, troubleshoot, and resolve technical issues with a customer-first approach.