The Route Logistics Analyst will support across North America to improve the efficiency, service quality, and performance of the student transportation network by analyzing routing data, evaluating performance, and developing solutions.
Locations (2)
Warrenville, Illinois, United States
United States
Compensation
The salary range is $67k - $80k annually.
Responsibilities
Conduct routing and logistics studies and analyses, including tier analysis, school bell time analysis, ridership analysis, and future service requirements.
Analyze current and historical route operations and customer service performance to identify opportunities for improved efficiency, service delivery, and resource utilization.
Develop, analyze, and evaluate alternative routing scenarios and recommend solutions that improve service, operating efficiency, and revenue opportunities.
Identify recurring routing issues, trends, deficiencies, and root causes, and develop strategic solutions and action plans to improve routing processes, technology, and standards.
Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining system effectiveness by providing user support, creating training resources, and helping monitor system utilization and performance.
Responsibilities
Serve as knowledgeable resource on First Equipment Company (FEC) enterprise management software (e.g., Wynn Systems including RentalResults, InfoManager, Dispatching) and provide direct support to users for system navigation, issue resolution, and workflow adoption.
Provide support for the delivery of training materials, onboarding guides, and system documentation.
Troubleshoot user-reported system issues and route complex matters to Information Services (IS) team, or vendor, as needed.
Track user feedback and system performance to identify areas for improvement or additional training needs.
Generate reports and dashboards to monitor and communicate system usage and adoption trends, and training effectiveness to support team optimization.
Requirements
Associate’s Degree
Bachelor’s Degree
Nice to have: Customer service or support experience
Nice to have: Information Technology (IT) experience
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