- Remote, Portugal
- Remote
- Full-time · Mid
As a Customer Technical Advocate, you will act as a trusted technical advisor and escalation point for customers, providing remote support in a 24x7 operational environment across various telecommunications technology domains.
Responsibilities
- Deliver remote technical support and incident management in a 24x7 on-call environment.
- Troubleshoot, diagnose, and resolve software, hardware, and network-related issues.
- Act as the primary customer contact for technical escalations, outages, and service-impacting events.
- Coordinate cross-domain support activities across Core, IP, Radio, NMS, Microwave, and other technology areas.
- Manage customer incidents and requests in accordance with agreed processes, SLAs, and KPIs.
Requirements
- Nice to have: 4G/5G technologies
- Nice to have: mobile core network solutions
- Nice to have: network modernization
- Nice to have: transformation projects
- Nice to have: PCRF/HSS platforms