As a Customer Technical Advocate, you will act as a trusted technical advisor and escalation point for customers, providing remote support in a 24x7 operational environment across various telecommunications technology domains.
Responsibilities
Deliver remote technical support and incident management in a 24x7 on-call environment.
Troubleshoot, diagnose, and resolve software, hardware, and network-related issues.
Act as the primary customer contact for technical escalations, outages, and service-impacting events.
Coordinate cross-domain support activities across Core, IP, Radio, NMS, Microwave, and other technology areas.
Manage customer incidents and requests in accordance with agreed processes, SLAs, and KPIs.
The Compliance Specialist focuses on regulatory compliance, reporting, and analysis for FirstEnergy's utility operations, specifically in the Reading PA area.
Responsibilities
Conduct research and analysis of regulatory compliance requirements
Prepare and deliver regulatory reports and outage reports
Identify and resolve roadblocks in compliance processes
Coordinate with internal teams and external agencies on regulatory filings
