Act as an expert escalation point for complex consumer enquiries, complaints, adverse events, and medical information requests, ensuring accurate, empathetic, and compliant resolutions.
Compensation
Competitive salary package and strong opportunities for professional and personal development.
Responsibilities
Act as an expert escalation point for complex consumer enquiries, complaints, adverse events, and medical information requests
Manage and accurately document complaints, adverse events, medical enquiries, and product feedback
Triage and categorise consumer enquiries, complaints, and feedback across multiple brands and channels
Register and maintain accurate case records in Veeva
Respond to consumers using approved FAQs, guidance documents, and relevant product information
Lead regulatory affairs activities for assigned territories, preparing complex regulatory submissions, managing regulatory strategy, and overseeing regulatory documentation and approvals.
Responsibilities
Prepare and oversee technically complex regulatory submissions for investigational and commercial products.
Submit complex regulatory documents including safety reports, amendments, supplements, and license renewals to clinical trial applications and marketing authorizations.
Prepare Company Core Data Sheets (CCDS) and contribute to regulatory review of draft Product Company Core Safety Information (CCSI).
Ensure product packaging and associated information are updated and maintained in accordance with the product license.
Provide strategic regulatory advice and maintain knowledge of regulatory requirements.
Senior Claims Operations leader responsible for the strategic direction, operational performance, financial results, technical quality, and continued development of the company’s Auto Physical Damage organization.
Locations (2)
Miami, Florida, United States
Southeast, United States
Responsibilities
Lead managers, supervisors, appraisers, dispatch, and external appraisal resources, setting clear expectations and holding leaders accountable for operational, financial, quality, customer, and employee results.
Recruit, coach, and retain strong talent, build a sustainable leadership pipeline, and partner with Learning & Development to grow technical and leadership skills.
Assess staffing, structure, workload, and resource allocation to improve capacity and efficiency.
Own the APD performance framework, balancing quality, productivity, cycle time, estimate accuracy, severity, expense, and customer experience.
Remove bottlenecks, rework, and delays, and build scalable processes that work consistently across field, desk, virtual, and external resources.
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