leads a team of associates in the strategic execution of store operations, merchandising, and facilities activities to deliver a positive customer experience and drive store sales, key metrics, and profitability.
Compensation
This is an exempt position, with monthly bonus eligibility.
Responsibilities
Lead team in execution of back-of-house operations, including receiving and processing inbound deliveries, readying product for sales floor, processing damages, preparing and completing outbound shipments, and supporting store fulfillment.
Coordinate organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools to promote efficiency and maximize productivity.
Direct and support team with front-of-house operations, including product placement, floor sets, stock and supply replenishment, facilities maintenance, pricing activities, promotional sets, audits, and customer service to enhance customer experience.
Collaborate with selling and visual teams to support overall management and maintenance of merchandise presentations and customer shopping environment, ensuring alignment with visual merchandising directives, planograms, cleanliness, and company standards.
Participate in weekly leadership workload planning meetings to ensure all merchandising and operations tasks are prepped, planned, and scheduled.
The Beauty Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product applications, and offering customized recommendations.
Responsibilities
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
Build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering product recommendations to meet client needs and preferences.
Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
The Ralph Lauren Selling Specialist delivers a positive customer experience by serving as the subject matter expert on Ralph Lauren merchandise and maintaining presentations aligned with brand standards.
Compensation
This is an hourly position, with monthly bonus eligibility.
Responsibilities
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
Build customer loyalty to brand and store by delivering best-in-class service and offering tailored product recommendations to meet client needs and preferences.
Leverage selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product features and benefits.
The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for cosmetic, beauty, and fragrance trends.
Compensation
This is an hourly position, with monthly bonus eligibility.
Responsibilities
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, and customer outreach to advance beauty business.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement.
Drive repeat client interactions as a knowledgeable and trusted resource.
The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions.
Responsibilities
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
Build genuine relationships with customers to foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
The Team Beauty Associate drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product applications, and offering customized recommendations across multiple beauty brands.
Responsibilities
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
Build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
Requirements
Professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards.
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed.
Compensation
This is an hourly position, with monthly bonus eligibility.
Responsibilities
Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely.
Communicate daily goals and key tasks.
Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours to execute.
Merchandising Team ManagerNewBelk · Greensboro, US