Maintain critical infrastructure in Microsoft datacenters, perform inspections, maintenance, and incident response.
Compensation
Critical Environment Ops ATR-C - The typical base pay range for this role across the U.S. is USD $27.45 - $48.03 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $38.27 - $53.70 per hour.
Responsibilities
Perform inspections and maintenance of critical environment equipment
Respond to onsite incidents and coordinate with vendors
Use telemetry and monitoring platforms to track equipment performance
Document and report maintenance activities
Ensure safety and security compliance
Requirements
High School Diploma
GED
Nice to have: Associate's Degree
Nice to have: 5+ years mission critical services experience
Senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions.
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase knowledge and outcomes
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Nice to have: Experience with wireless networking solutions
The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot software or hardware defects
Build customer relationships across the wider organization to increase knowledge and build trust
Driving engagement with software engineering teams to address product defects
Requirements
Bachelor's degree in Mechanical, Electrical, or Computer Science Engineering or equivalent experience
Responsible for intake, coordination, and reporting of auto and general liability claims for a large fleet, ensuring timely communication with carriers, adjusters, and attorneys.
Compensation
The base salary range for this role is $70,000 - $90,000 per year.
Responsibilities
Handle first notice of loss (FNOL) and report new claims promptly
Acknowledge, triage, and respond to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined SLAs
Gather and distribute claim documentation such as police reports, telematics and dashcam footage, driver statements, trip and vehicle records
Log and route time-sensitive items and escalate per protocol
Maintain a clean, current claims log/RMIS and track status, deadlines, and open items across all files
Requirements
Nice to have: adjuster license
Nice to have: familiarity with telematics/dashcam evidence
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