- Singapore, Singapore
- 1+ years
Support the continuous optimisation of Income’s mobile app and customer portal, improving self‑service journeys, platform quality and customer outcomes.
Responsibilities
- Support end‑to‑end optimisation of customer self‑service journeys across the Income mobile app and Unified Portal
- Gather and clarify business and customer requirements, translate them into user stories and acceptance criteria, and maintain clear project documentation
- Work with business stakeholders, UX designers, product owners and technology teams to shape practical solutions that balance customer needs, business outcomes and technical feasibility
- Coordinate user acceptance testing, regression testing and release validation, including test‑case preparation, defect tracking and follow‑up through to resolution
- Monitor platform feedback, service issues and customer complaints, and work with relevant teams to investigate root causes and implement improvements
Requirements
- Diploma or degree in business, marketing, communications, design, information systems or a related discipline
- Nice to have: experience in insurance, financial services or another regulated industry