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Lead IT Site Owner (Managed Services - Service Desk)

TEKsystems · Posted Nov 2, 2026

Chicago, Illinois, United States
On-site
Contract · Senior
$50–$55 per hour
7+ years

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Lead IT Site Owner overseeing onsite IT operations for a large enterprise environment, managing a team of desktop support technicians and ensuring service delivery excellence.

Compensation

The pay range for this position is $50.00 - $55.00/hr.

Responsibilities

Serve as the primary onsite IT owner and point of contact for all technology-related operations
Ensure delivery of IT services meets or exceeds established SLAs and client expectations
Lead daily operations for onsite desktop support and infrastructure support teams
Manage incident, request, problem, and escalation processes through resolution
Drive continuous improvement initiatives to enhance service quality and operational efficiency

Requirements

Nice to have: Prior MSP, Managed Services, or Outsourcing experience
Nice to have: ITIL Foundation Certification
Nice to have: Experience managing onsite support operations across multiple locations
Nice to have: Experience supporting manufacturing, corporate campus, or enterprise environments
Nice to have: Experience managing staffing, hiring, onboarding, and technician development

Skills

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Lead IT Site Owner (Managed Services - Service Desk)

Compensation

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Benefits