Provide technical and functional support for Synopsys tools, reports, and business processes, managing cases in ServiceNow, troubleshooting issues, and contributing to automation and AI-enabled workflows.
Responsibilities
Managing assigned support cases in ServiceNow, including investigation, prioritization, user communication, resolution, and closure.
Providing hands‑on technical and functional support across tools, reports, and business processes.
Reproducing reported problems and performing targeted functional, integration, and regression testing to identify defects and isolate causes.
Investigating report discrepancies by validating source data, queries, filters, transformations, and business rules against expected results.
Using SQL, API troubleshooting, application logs, and basic scripting to investigate issues and support repeatable diagnostic activities.
Requirements
Degree or Master’s in Information Engineering or related
Support the build-out of a cloud-based classified environment with several Kubernetes clusters, artifact repositories, and supporting CI/CD infrastructure, managing OS configurations, system documentation, performance tuning, and maintaining mission-critical networked systems.
Compensation
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Responsibilities
Support the build-out of a cloud-based classified environment with several Kubernetes clusters, artifact repositories, and supporting CI/CD infrastructure
Manage operating system configurations, system documentation, performance tuning, software installations and updates, system hardening, and storage allocation
Monitor and maintain mission-critical, highly available, high-performance networked systems
Work closely with other engineering teams to improve platforms and eliminate complexity from architecture and processes
Monitor and manage system resources to maintain efficiency
Requirements
Associate’s degree in engineering or related field
Join the Sales Engineer team in Japan, supporting Japanese customers and partners from product sales demonstration through client onboarding, assisting SI Partners in presales activities.
Responsibilities
Take full ownership of designated projects and clients from product sales demonstration up to client onboarding preparation
Support top-tier Japanese Systems Integrators (SIers) in presales activities
Understand the competitive landscape and competing solutions
Act as a gatekeeper to internal engineering groups
Support the SaaS applications and platforms that power Workato’s demo and field environments, investigating access issues, misconfigurations, and recurring requests.
Responsibilities
Investigate access issues, misconfigurations, and recurring requests
Identify root causes and develop lasting solutions
Document findings and create how-to guides
Assist with acquiring and setting up SaaS, PaaS, and IaaS platforms for demos and proofs of concept
Collaborate with technical teams to keep demo applications integrated and functioning
Requirements
Degree in Information Systems, Computer Science, Engineering, or a related field
Nice to have: project delivery experience
Nice to have: cloud platforms such as AWS or GCP
Nice to have: enterprise applications such as Salesforce, Workday, or NetSuite
Nice to have: single sign-on and identity concepts such as SAML, OAuth, and MFA
Validate and troubleshoot hardware and firmware in a lab setting, performing diagnostics, measurements, and rework on laptops, phones, servers, and data center systems.
Responsibilities
Build, take apart and fix hardware
Take apart and put back together laptops, phones, servers, data center systems and consumer electronic devices
Swap power supplies, boards, debuggers, interposers, fans, cables and connectors
Fix port and connector issues
Solder and rework prototype boards and dev kits
Requirements
BS in Electrical Engineering
Nice to have: BGA or fine-pitch rework
Nice to have: IPC certification
Nice to have: high-speed or power test equipment
Nice to have: internship at a PC, mobile or semiconductor company
Operate and monitor robots remotely to ensure tasks are completed safely, reliably, and efficiently on customer job sites.
Compensation
Base Pay Range:
60,000.00 - 82,500.00 NZD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Responsibilities
Operate and monitor robots remotely to ensure tasks are completed safely, reliably, and efficiently on customer job sites.
Troubleshoot and triage robot operational issues with basic shell/terminal usage, investigating and escalating to engineering where necessary.
Act as the operations voice in product and engineering discussions by translating real-world observations into actionable feature improvements.
Drive daily operational planning, task tracking, and metric reporting to communicate system performance and operational trends to stakeholders.
Create and maintain comprehensive operational playbooks and knowledge bases to establish repeatable, scalable processes.
Sales Engineer responsible for product sales demonstrations, client onboarding, and technical presentations to C-level executives and cybersecurity professionals within the APAC region.
Responsibilities
Take full ownership and responsibility for designated projects and clients from product sales demonstration to client onboarding
Understand competitive landscape and act as gatekeeper to internal engineering groups
Business Process Management, StaffNewSynopsys
Mid-Level Infrastructure Systems AdministratorNewPeraton · Chantilly, US
Sales EngineerFireblocks · Tokyo, Japan
Intern, Automation EngineerWorkato · Hyderabad, India
QA EngineerHearst · London, United Kingdom