The AI Ops & Support Pod partners with the AI Platforms team to operate, monitor, and support Southwest's AI and agentic capabilities around the clock. As Tech Lead Software Engineer – AI Ops/Support, you'll set the technical bar for how Southwest's enterprise AI and agentic platforms are supported in production. You'll lead L2/L3 engineering, drive SRE practices at scale, and build an automation-first culture.
Responsibilities
Provide accurate development estimates in support of feasibility assessments and planned development activities
Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams
Develop, maintain, and review software with a focus on quality and maintainability
Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development
Provide technical oversight for performance testing
Requirements
Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Nice to have: End-to-end ownership of production support or SRE for cloud-based AI, agentic, or ML systems
Nice to have: SRE patterns at scale (SLOs, error budgets, blameless post-mortems, MTTR reduction)
Nice to have: Advanced AWS for AI workloads (EKS, ECS, Lambda, API Gateway, IAM, VPC, CloudWatch)
Nice to have: Observability tooling for distributed systems (Datadog, CloudWatch, OpenTelemetry, Prometheus)
ServiceNow Developer within Entergy’s Operational Governance team, designing, developing, and supporting ServiceNow-based solutions as part of a scrum team.
Locations (2)
New Orleans, Louisiana, United States
The Woodlands, Texas, United States
Responsibilities
Develop application features with configuration and custom code development
Develop agentic solutions on the ServiceNow platform using native AI tools and third‑party integrations
Coordinate changes, upgrades, and testing with support providers for external integrations and systems
Participate in peer reviews for application changes
Participate in scrum ceremonies such as refinement, demo, and release planning
Requirements
Bachelor’s degree in computer science, MIS, business administration, or other technical area of study or equivalent work experience
Nice to have: Experience developing AI solutions within ServiceNow
Application Development Senior Analyst - Cigna Healthcare
Drive front-end software development efforts in creating high-quality web and mobile solutions to modernize Cigna's portal and self-service application for global health business expansion.
Responsibilities
Provide direction and be responsible for the output of frontend discipline within the application development
Implement software engineering strategy
Own the frontend application development capability for the web portal solution
Contribute to the definition of applications development policies, standards, and procedures
Lead and mentor junior software development team members
Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field
Master’s degree in Computer Science, Software Engineering, or a related field
Lead and manage a team of R&D engineers involved in the development of cloud Datacenter products of Marvell switching products.
Compensation
Expected Base Pay Range (USD) 190,280 - 285,000, $ per annum
Responsibilities
Lead and manage a team of R&D engineers involved in the development of cloud Datacenter products of Marvell switching products.
Responsible for the planning, execution, and delivery of software for Marvell switching products.
Contribute to the development of project goals and schedules.
Demonstrate leadership and execute projects across a highly distributed engineering team.
Work with various cross-functional groups such as Architect, other development teams, QA/Validation, System Test, Product Management, Product Documentation, Customer teams.
Requirements
Bachelor’s degree in Computer Science or equivalent education
Serve as the senior technical subject matter expert for infrastructure, application, and database modernization on the MOCAS Critical Stabilization (CS) Proof of Concept (PoC) effort supporting the DCMA/DFAS Joint Program Management Office (JPMO).
Responsibilities
Lead the design, architecture, and implementation of the MOCAS database transition from the legacy hierarchical (Cincom SUPRA) database and flat file structure to a modern relational database
Architect and deploy cloud-native database and infrastructure solutions within the vendor-established environment (e.g., AWS)
Develop database Entity-Relationship Diagrams (ERDs), design artifacts, and related technical documentation
Provide technical direction and expert guidance on infrastructure and database upgrade alternatives
Support systems engineering activities by contributing infrastructure and database expertise to the MOCAS LIM Systems Engineering Plan
Requirements
BS in Computer Science
Information Systems
Engineering
IT
Nice to have: Full stack infrastructure deployments
Lead cross‑functional teams to deliver large‑scale software and systems initiatives, managing program execution, stakeholder communication, and strategic alignment.
Responsibilities
Drive end‑to‑end delivery of large‑scale software and systems initiatives
Organize and lead cross‑functional teams through complex delivery cycles
Negotiate with stakeholders to commit and execute project plans
Serve as primary point of contact for program updates
Guide definition and evolution of product and system designs
Requirements
Bachelor's degree in computer science or software engineering or related field
Взаємодіяти з користувачами системи та забезпечувати надання ІТ-послуг відповідного рівня якості
Приймати участь в розробці та впровадженні нових бізнес процесів компанії
Співпрацювати з різними відділами компанії в рамках розвитку системи та контролювати виконання вимог інформаційної безпеки відповідно до встановлених процедур компанії
ServiceNow Developer II or SeniorNewEntergy Corporation · New Orleans, US+1 more
Application Development Senior Analyst - Cigna HealthcareNewThe Cigna Group · Bengaluru, India
Senior Program ManagerMujin · Suwanee, US
Адміністратор Identity Management SystemKyivstar