Support and enhance critical Retail and Branch Technology platforms while advancing engineering maturity through automation, reliability engineering, operational analytics, and continuous improvement initiatives.
Compensation
The pay range for this position is $116,400.00 - $194,000.00 Annual (USD).
Responsibilities
Provide technical support for branch technology platforms including Account Opening (PACE), Servicing (DASH, AKM), Teller (mTell), and related Retail applications.
Troubleshoot application, infrastructure, and operational issues affecting branch and back-office users.
Coordinate resolution efforts with application support, infrastructure, networking, endpoint engineering, and other technology teams.
Support branch lifecycle activities, including openings, consolidations, closures, and system configuration updates.
Create, maintain, and recertify knowledge articles and operational documentation.
Requirements
Combined minimum of 8 years higher education and/or work experience in systems design, management and/or architecture
Nice to have: monitoring and observability solutions
The Information Systems Security Engineer (ISSE), serving within the Product Security Team, supports the security of deployed products throughout their sustainment lifecycle. This position provides primary ownership of product security activities for assigned product(s), including information assurance artifact review and submission, security assessments, software baseline assessments, and the coordination of supporting technical evidence.
Provide advanced technical support for incidents and service requests that cannot be resolved at Level 1, including Microsoft 365, Intune, and enterprise applications.
Locations (2)
Chicago, Illinois, United States
Evanston, Illinois, United States
Compensation
California $45 to $50
Colorado $45 to $50
Connecticut $45 to $50
District of Columbia $45 to $50
Illinois $45 to $50
Maine $45 to $50
Maryland $45 to $50
Massachusetts $45 to $50
Minnesota $45 to $50
New York $45 to $50
New Jersey $45 to $50
Ohio $45 to $50
Virginia $45 to $50
Washington $45 to $50
Responsibilities
Investigate and resolve escalated incidents and service requests requiring advanced technical analysis across endpoints, Microsoft 365, identity, access, networking, remote access, and business applications.
Perform advanced Microsoft 365 administration for Exchange Online, shared mailboxes, delegation, distribution lists, Teams, SharePoint permissions, OneDrive, licenses, and related services.
Administer and troubleshoot Microsoft Intune, Windows Autopilot, JAMF, device enrollment, application deployment, endpoint configurations, compliance, remote lock or wipe, and approved endpoint actions.