Debugging complex networks jobs

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 29, 2026

Open

Bangalore, India
On-site
Senior
4+ years

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 29, 2026

Open

Bangalore, India
On-site
Senior
4+ years

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 27, 2026

Open

Bangalore, India
On-site
Full-time · Senior
5+ years

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Provide Tier 3 technical support, troubleshooting, and documentation for Palo Alto Networks customers.

Responsibilities

Provide Tier 3 technical support for escalations
Deliver expert guidance on configurations, troubleshooting, and best practices
Manage the entire lifecycle of support cases
Perform fault isolation and root cause analysis
Collaborate with engineering and product teams

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related technical field
Nice to have: Competitor product familiarity (Cisco, Checkpoint, Juniper, Fortinet)
Nice to have: PCNSA
Nice to have: PCNSe
Nice to have: CISSP

Skills

Remote Access VPN IPSEC PKI SSL TCP/IP LDAP RADIUS Firewall Central Management

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 27, 2026

Open

Bangalore, India
On-site
Full-time · Senior
5+ years

Apply with RefersoAI Apply on careers page

Provide technical support to customers and partners, handling escalations, troubleshooting, and root cause analysis for Palo Alto Networks products.

Responsibilities

Provide Technical Support to customers and partners
Handle escalations from front line and Tier 2 teams
Provide configurations, troubleshooting, and best practices
Manage support cases and ensure timely resolution
Perform fault isolation and root cause analysis

Requirements

Nice to have: More than 5 years of customer-facing technical support experience
Nice to have: Experience with networking technologies
Nice to have: Experience with Firewall Central Management Systems
Nice to have: Experience with multi-factor authentication security system
Nice to have: Working knowledge of Security services

Skills

Remote Access VPN solutions IPSEC PKI SSL TCP/IP Authentication Protocols

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 27, 2026

Open

Bangalore, India
On-site
Full-time · Senior
5+ years

Apply with RefersoAI Apply on careers page

Provide technical support to customers and partners, handling escalations and troubleshooting network and security issues.

Responsibilities

Provide Technical Support to customers and partners
Handle escalations from front line and Tier 2 teams
Provide configurations, troubleshooting, and best practices
Manage support cases and ensure timely resolution
Perform fault isolation and root cause analysis

Requirements

Nice to have: More than 5 years of customer-facing technical support experience
Nice to have: Experience with Windows , Linux and MAC OS
Nice to have: Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
Nice to have: Willing to work in flexible and varying shift times including weekends and evenings
Nice to have: Travel to customer sites in critical situations

Skills

Remote Access VPN solutions IPSEC PKI SSL TCP/IP LDAP

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 29, 2026

Open

Bangalore, India
On-site
Full-time · Senior
3+ years

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Provide Tier 3 technical support for escalations, manage support cases, perform root cause analysis, collaborate with engineering, develop documentation, lead training, and maintain operational readiness.

Responsibilities

Provide Tier 3 technical support for escalations from frontline and Tier 2 teams
Deliver expert guidance on configurations, troubleshooting, and best practices to customers and partners
Manage the entire lifecycle of support cases to ensure issues are recorded, tracked, and resolved in a timely manner
Perform in-depth fault isolation and root cause analysis for complex technical issues, preparing detailed RCA documents for customers
Proactively collaborate and exchange information with engineering and product teams to file bugs and advocate for feature requests

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related technical field
Nice to have: Familiarity with competitor products from Cisco, Checkpoint, Juniper, or Fortinet

Skills

Remote Access VPN solutions IPSEC PKI SSL

Sr Technical Support Engineer, Focused Services

Palo Alto Networks · Posted Sep 18, 2026

Open

Sofia, Sofia-Capital, Bulgaria
Senior

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Provide Technical Support to customers and partners

Responsibilities

Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

Skills

Remote Access VPN solutions IPSEC PKI SSL DNS DHCP TCP/IP Authentication Protocols (LDAP, RADIUS etc.)multi-factor authentication security systems