Lead end to end service delivery for critical SRE driven platforms by ensuring consistent adherence to defined service levels and operational standards and by coordinating hybrid working activities across onsite and remote teams to maintain reliable day shift operations
Oversee reliability engineering practices across production environments by applying SRE principles such as observability incident response and service health reviews and by aligning support workflows with client expectations in industrial manufacturing and automotive contexts
Provide structured incident management for high impact service disruptions by organizing rapid triage engaging appropriate technical stakeholders and driving clear escalation paths to minimize downtime and protect business continuity
Drive continuous improvement of reliability and performance by analyzing operational metrics facilitating blameless reviews and prioritizing corrective actions that improve resilience capacity planning and customer satisfaction
Coordinate change management processes for application and infrastructure updates by validating readiness assessing risk and ensuring controlled rollout so that changes do not compromise availability or degrade service performance
Lead end to end service delivery for critical SRE driven platforms by ensuring consistent adherence to defined service levels and operational standards and by coordinating hybrid working activities across onsite and remote teams to maintain reliable day shift operations
Responsibilities
Lead end to end service delivery for critical SRE driven platforms by ensuring consistent adherence to defined service levels and operational standards and by coordinating hybrid working activities across onsite and remote teams to maintain reliable day shift operations
Oversee reliability engineering practices across production environments by applying SRE principles such as observability incident response and service health reviews and by aligning support workflows with client expectations in industrial manufacturing and automotive contexts
Provide structured incident management for high impact service disruptions by organizing rapid triage engaging appropriate technical stakeholders and driving clear escalation paths to minimize downtime and protect business continuity
Drive continuous improvement of reliability and performance by analyzing operational metrics facilitating blameless reviews and prioritizing corrective actions that improve resilience capacity planning and customer satisfaction
Coordinate change management processes for application and infrastructure updates by validating readiness assessing risk and ensuring controlled rollout so that changes do not compromise availability or degrade service performance
Responsible for implementing, administering, and supporting enterprise identity and security capabilities across Saviynt, Microsoft Azure, AWS, Active Directory, and related platforms.
Responsibilities
Administer and configure Saviynt Enterprise Identity Cloud
Implement and support joiner, mover, and leaver processes
Configure identity lifecycle workflows, provisioning and deprovisioning
Configure and troubleshoot application and directory connectors
Support access requests, approvals and access certifications
Requirements
Bachelor’s degree in IT related field
Nice to have: CISSP
Nice to have: Saviynt certification
Nice to have: Microsoft Azure security certification
Responsible for implementing, administering, and supporting enterprise identity and security capabilities across Saviynt, Microsoft Azure, AWS, Active Directory, and related enterprise platforms, with an immediate focus on supporting the migration of identity lifecycle capabilities from Microsoft Identity Manager (MIM) to Saviynt.
Responsibilities
Administer and configure Saviynt Enterprise Identity Cloud
Implement and support joiner, mover, and leaver processes
Configure identity lifecycle workflows, provisioning and deprovisioning
Configure and troubleshoot application and directory connectors
Support access requests, approvals and access certifications
Requirements
Bachelor's degree (IT related field) or additional related equivalent work experience
Nice to have: Microsoft Identity Manager (MIM)
Nice to have: MIM migration to Saviynt
Nice to have: MIM Synchronization Service and Management Agent
Nice to have: Identity attribute mapping and synchronization-rule
Support and maintain mainframe and Microsoft-based systems, coordinate print and scripting tasks, and participate in corporate projects requiring security clearance.
Compensation
The hourly rate for this position is $27.87.
Responsibilities
Update resources and work within projects
Coordinate print testing and monitor print and project coordination
Participate in corporate projects with printed output
Involve in end-to-end testing for new groups
Work with Transaction Print shop related to PHI or PII due to security protocols
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field
Associate degree in Computer Science, Information Technology, or a related field
The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo, supporting a global satellite network.
Responsibilities
Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence.
Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
Requirements
Nice to have: Distributed applications/enterprise applications
Nice to have: UNIX/Linux
Nice to have: RESTful web API calls
Nice to have: Satellite-based telecommunication networking
Fraud Specialist responsible for investigating billing discrepancies, fraud, and dispute resolution across Twilio’s supplier operations.
Compensation
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. 108,720.00 - $135,900.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,120.00 - $143,900.00.
Based in the San Francisco Bay area, California: $127,920.00 - $159,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
Responsibilities
Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Provide customer-facing technical support for Amazon Marketing Cloud (AMC), bridging customers and internal teams to ensure seamless onboarding and issue resolution for large enterprise clients.
Responsibilities
Independently resolve customer issues and blockers on AMC
Track, investigate, and resolve customer questions and issues via phone, email, and live channels
Act as an escalation point for complex issues spanning multiple organizations
Communicate with internal organizations for root cause analyses and defect resolution
Develop and implement complex repro cases to identify software defects
Requirements
Bachelor's degree in computer science or equivalent
The System Integration Engineer supports the integration, testing, and operational deployment of the Missile Defense Agency's Command and Control, Battle Management and Communications (C2BMC) system.
Compensation
$100,000 to $113,000
Responsibilities
Integrate C2BMC hardware and software components into testbeds and operational environments
Conduct system checkouts of virtual machines, networks, and message flow architectures
Support system integration activities, fielding efforts, and test events across the Missile Defense System (MDS)
Execute test procedures and validate system functionality in distributed environments
Analyze and troubleshoot hardware, software, network, and interface issues across integrated systems
Requirements
Bachelor's degree in Engineering, Computer Science, Mathematics, Physics, or another STEM-related discipline
Site Reliability EngineerNewCognizant
Technical Support EngineerNewCodeRabbit · Boston, US
Network Support Engineer, Leo Networking SoftwareNewAmazon · Sydney, Australia
Fraud Specialist, Supplier Operations & GovernanceNewTwilio · Remote, US
System Integration Engineer - C2BMCNewTrace3 · Colorado Springs, US