Organizes and implements administrative systems and procedures, provides support to the OEP Financial Team, and manages financial and personnel records.
Responsibilities
Provide administrative support to the OEP Financial Team
Enter data and prepare forms
Enter reimbursement and individual payments in Buy 2 Pay/Candex
Provide professional, friendly and efficient support to patients and dental practices, managing enquiries, appointments and records across phone, email and online channels.
Responsibilities
Managing patient enquiries, appointments and records across phone, email and online channels
Assisting with insurance enquiries, payment options and general dental service information
Working closely with dental practices and clinical teams to ensure clear communication and a seamless patient experience
Responding to patient concerns and complaints with empathy, professionalism and a solutions-focused approach
Managing competing priorities while maintaining a high standard of customer service
This role will work as a floater in our office, training and supporting several attorneys and case staff on rotation. This position trains for an eventual move to a highly sought Case Manager position.
Compensation
$23/hour with upward mobility
Responsibilities
Assist Case Managers and Attorneys in organizing and maintaining client files, gaining exposure to caseloads of 100+ cases
Submit check requests for records including medical documentation, accident reports, driving history, and vehicle
Support demand preparation by gathering and organizing case documents electronically
Handle certified mail processing and support digital document management
Perform general administrative tasks including typing, operating office equipment, and sorting
Requirements
High school diploma
GED
Nice to have: Experience as an Administrative Assistant
Serve as the first point of contact for all IT inquiries, incidents, and service requests via phone, email, Microsoft Teams, and in person.
Provide Tier 1 troubleshooting for Windows, macOS, Linux, Microsoft 365 apps, audio‑visual systems, peripherals, office networks, and standard enterprise software.
Guide users through troubleshooting steps clearly and professionally; escalate appropriately when needed.
Diagnose and resolve basic technical issues with systems, devices, printers, connectivity, MFA, password resets, and common user-access problems
Perform onboard/offboarding steps: account creation requests, mailbox setups, onboarding preparation, and access/permission updates under established workflows.
Requirements
Nice to have: CompTIA A+ certification
Nice to have: Strong communication skills and ability to work well in teams
Nice to have: Ability to analyze information and make logical recommendations
Nice to have: Willingness to learn and adapt to new technologies
Nice to have: Dedicated to understanding and meeting customer needs
The Assistant Program Director supervises case managers, provides clinical supervision, manages supportive housing operations for single adults exiting homelessness, and ensures program standards are met.
Compensation
Salary Range: $75,000-$85,000
Responsibilities
Provide clinical supervision and coaching to case management staff
Promote strategies that support learning and professional development
Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery
Conduct internal chart reviews in collaboration
Review dashboards and monthly reports with staff to track outcomes
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