We are looking for a proactive and customer-focused Customer Service Representative to join our team to handle handling inquiries, processing orders, and resolving issues efficiently.
Responsibilities
Respond to customer inquiries via phone, email, and other communication channels.
Process customer orders, requests, and account updates accurately and efficiently.
Resolve customer issues and complaints in a professional and timely manner.
Handle escalated or complex customer cases and ensure appropriate follow-up.
Provide guidance and support to less experienced customer service team members.
Requirements
High school diploma or equivalent
Nice to have: Previous experience in a senior customer service or customer-facing role
Localiza el inventario y entrega los artículos a su destino cuando se solicite. Asegura que las entregas entrantes sean precisas y abastece la sala de suministros con nuevos productos. Toma inventario e identifica las necesidades de reabastecimiento para la aprobación del supervisor. Revisa los formularios de pedido, solicitudes de entrega y formularios de aprobación para asegurar la documentación correcta, la exactitud y las entregas a tiempo.
Responsibilities
Localiza el inventario y entrega los artículos a su destino cuando se solicite
Asegura que las entregas entrantes sean precisas y abastece la sala de suministros con nuevos productos
Toma inventario e identifica las necesidades de reabastecimiento para la aprobación del supervisor
Revisa los formularios de pedido, solicitudes de entrega y formularios de aprobación para asegurar la documentación correcta, la exactitud y las entregas a tiempo
Engaged in paint production and operation; manual/machine spraying of laboratory products; finished product inspection, adjustment, and packaging; maintaining 5S workshop site.
Lead and support a designated production area in the Aerospace Military Coatings line, overseeing safety, workflow, and equipment operation.
Compensation
The base salary range for this position is $80,000 to $100,000, with a possibility of an annual bonus up to 7% of base salary.
Responsibilities
Leads and supports an assigned Production Area including safety, team focus on risk reduction, and improvements.
Planning daily work and assigning resources and monitoring results.
Hires, mentors, counsels, and coach employees related to performance and company policies and procedures.
Prioritizes and maintains production progress including workflow by observing steps in process; constraints in flow and equipment, monitoring staffing and resources, studying methods; implementing cost reductions; facilitating corrections and recovery efforts of flow.
Compiles reporting results of the processing flow on shift production summaries.
Provide high‑quality customer support across digital channels, act as subject‑matter expert, coach junior team members, and contribute to process improvements.
Responsibilities
Handle customer inquiries across digital channels (email, phone, chat, messaging platforms, social media).
Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience.
Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms).
Support the optimization of digital service workflows and channels.
Maintain and enhance knowledge bases, FAQs, and self‑service content.
Requirements
Secondary education or higher
Nice to have: Coaching
Nice to have: Experience handling complex or escalated customer cases
Nice to have: Familiarity with MS Office (CRM/Ticketing tools would be a plus)
Responsible for maintaining tinting systems across various points of sale in Tlaxcala, Hidalgo, and Puebla, ensuring operational efficiency and technical support for distributors.
Locations (3)
Tlaxcala, Mexico
Hidalgo, Mexico
Puebla, Mexico
Responsibilities
Ejecutar proyectos estratégicos que impulsen el crecimiento, innovación y aprovechamiento del sistema tintométrico en la zona asignada.
Asesorar de forma personalizada a los concesionarios sobre los equipos adecuados para el punto de venta.
Promover las nuevas tecnologías de los equipos a los concesionarios o distribuidores.
Elaborar reportes de control para medición y alcance de objetivos corporativos, así como de gastos y administrativos.
Coordinar con el personal técnico de plazas que así lo requieren para el correcto uso y mantenimiento de sus equipos.
Customer Service MedewerkerNewPPG · Hoogeveen, Netherlands