The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels, focusing on direct client relationships to Adopt and Expand usage of the SAS software and solutions.
Responsibilities
Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec).
Be responsible for customer communications and conflict resolution.
Requirements
Bachelor's degree
Business
Marketing
MIS (Computer Sciences)
Nice to have: Knowledge of SAS products, solutions and services
Responsible for safely operating a van to deliver fire safety products to clients and job sites, managing deliveries, vehicle inspections, loading/unloading, inventory management, and customer service.
Responsibilities
Safely operate a van to deliver fire safety products to clients and job sites
Ensure timely deliveries by following efficient route planning and schedules
Conduct routine vehicle inspections and ensure it is clean, fueled, and well-maintained
Assist with loading and unloading materials to ensure safe and secure handling
Provide excellent customer service when interacting with clients and addressing concerns
Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities
Help customers by meeting and exceeding their needs. Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value
Partner with the store team overall to create awareness of offers. Build enthusiasm for wireless and encourage referrals
Responsible for achieving personal sales goals
Maintain company merchandising standards, including current pricing
Provide exceptional client support to CI Financial’s Investment Advisors, collaborating with internal and external stakeholders to resolve inquiries and manage daily operations.
Compensation
The anticipated base salary range for this position is $42,500 to $71,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program.
Responsibilities
Collaborate within a team approach to support Advisors in process-related matters and handle complex inquiries.
Directly engage with operations and back office team members to process documentation and troubleshoot operational and account issues.
Work closely with colleagues across the organization to facilitate daily activities, ensuring seamless operations.
Process financial transactions related to Dealer activity, ensuring precision and compliance.
Raise and track client and operational issues, promptly escalating matters as required.
Requirements
Industry related academic experience (ex. CSC, CPH) or an evidenced commitment towards further education
Customer Success ManagerNewSAS · Canada
Driver - Warehouse AssociateNewClassic Fire + Life Safety · Brampton, Canada
Wireless Sales ConsultantNewStaples Retail · Edmonton, Canada
Sales AssociateNewStaples Canada · Nepean, Canada